Request Tracker

Request Tracker v3.1 Shareware

Request Tracker - Track and manage customer requests

Released	2005-02-17
Company	CyberNiche Software
Program price	$149 (click to order)
Operating System	Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003
Download Request Tracker	ReqTrack.exe
file size of Request Tracker	4807 kilobytes
Install support	Install and Uninstall
Program language	English
What is new in Request Tracker	There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
System requirements	Windows 95 or higher, 10 Mb disk space
Limitations of Request Tracker

Developer description	Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program"s database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.
Keywords	help desk - call center - helpdesk - workorder database - crm - kms - customer relations management - customer resource management - resource management - customer service - service report - work order - time management - time